SOC–NOC Collaboration: Alarm-to-Ticket Automation
Operations teams were drowning in noisy alarms and manual ticket handling, slowing response time during incidents. I built an automation pipeline that cleans and suppresses alarms, extracts critical details, correlates events, and automatically creates and assigns tickets to the right teams/field crews. It also calculates customer impact and flags blackout zones when a major area is affected—resulting in faster triage, fewer duplicate tickets, and clearer outage visibility.
An end-to-end SOC–NOC workflow that transforms raw alarms into clean, enriched incidents with automatic ticket creation, smart assignment, and real-time customer impact/blackout classification.
Alarms received → Clean + suppress + normalize → Extract & enrich critical context → Correlate + apply rules → Create ticket → Auto-assign to team/field → Compute customer impact + blackout % → Update ticket + dashboard until resolution
- Ingest and load alarms at scale (batch/stream-ready)
- Cleaning, deduplication, and suppression to reduce noise
- Extraction of critical alarm context for actionable incidents
- Automated ticket creation with correct severity and metadata
- Smart assignment to relevant teams and field dispatch groups
- Customer impact calculation (count + blackout % classification)
- Dashboards and audit logs for end-to-end operational visibility